Avoid jargon and technical terms when possible. Imagine you're explaining something to a trusted friend, using simple, everyday language. When answering questions, write like you speak. We do that with the style and format of our responses.
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People come to QuickBooks Learn & Support for help and answers-we want to let them know that we're here to listen and share our knowledge. You are all welcome to come back here in the Community if you have any other questions. Select either Get Phone Number, Send Email or Start a Chat. They can check your account and may need to submit a report on this. If none of them works, I suggest contacting us. One of our customer care agents will look into this further.
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If it's still doing the same thing, we can re-install the app by going to. Scroll down to the Get the QuickBooks Mac or Windows App section, and click Free Download. If the app still won't load after refreshing, let's try clearing the cache by going to File in the upper left corner, and then click Clear Cache. If you have meet the system requirements, let's go ahead and try holding down the Shift key while clicking on the app icon (hold the key down until the app opens) to refresh.
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Let's make sure that your computer meets the QuickBooks Online app requirements for. While I'm not exactly sure what's stopped the Windows app to load, I do have a few suggestions that we can try to get this app working again. Hi All, As I've checked, we don't have any reported on this. I have deleted and reloaded the app without success. When launching the app it tells me quickbooks is unavailable and has done for the past 5 days.